Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Must be people orientated and enjoy interacting with people and working in groupsīenefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging.Experienced in trouble shooting Windows 10 desktop applications such as O365.2 years’ experience working in a Windows 10 Environment.Follow up with customers to ensure issue has been resolved.Install computer peripherals for users.

Run diagnostic programs to resolve problems.

Install, modify, and repair computer hardware and software.

Walk customer through problem-solving process.

Responsible for maintaining Helpdesk ticketing queue.

Image, pack and ship laptops and peripherals.Respond to queries either over the phone or by video conferencing, occasional in person.Provide technical assistance related to issues in a VDI environment.Provide technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware.A significant focus of this role will be imaging and setting up equipment for new hires and wiping equipment upon employee offboarding. This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians. He/she will be the first responder to the helpdesk ticketing system as well as phone, email and text messages and IM. The Helpdesk Specialist will provide first and second level helpdesk support including direct response to user needs and/or routing needs to appropriate department support personnel. This role will be based out of our Charleston office. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.īenefitfocus is searching for a Helpdesk Specialist to join our Charleston, SC based team. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers.

Help desk ticketing software